Terms and Conditions for Man And Van Pinner

These Terms and Conditions set out the basis on which Man And Van Pinner provides moving, transport, collection, and related services to customers in the UK. By making a booking, confirming a quotation, or allowing the service to begin, you agree to be bound by these terms. Please read them carefully before placing a request, as they explain how bookings are accepted, how payments are handled, when cancellations apply, the limits of liability, and the rules that apply to waste and disposal work.

In these terms, references to we, us, and our mean the service provider trading as Man And Van Pinner. References to you and your mean the customer, client, or person placing the booking. These terms apply to all van hire with driver, moving assistance, lifting and carrying, single-item transport, light removals, clearance services, and any similar work we agree to perform. Any variation to these terms must be agreed by us in writing before the service begins.

Nothing in these terms affects your statutory rights as a consumer under applicable UK law. If any part of these terms is found to be unlawful or unenforceable, the remaining parts shall continue in full force. Headings are included for convenience only and do not affect interpretation.

Booking Process

All bookings are subject to availability and are only confirmed once we have accepted your request. A quotation may be provided based on the details you supply, including the items to be moved, access conditions, collection and delivery addresses, parking, timing, and any additional labour required. The price quoted may be estimated if the full scope of work has not been inspected in advance. We reserve the right to revise a quotation if the information provided was incomplete, inaccurate, or materially different from the actual job conditions.

To arrange a booking, you must provide accurate and complete information. This includes the number and type of items, floors, lift access, narrow access points, dismantling requirements, packing status, and any other matter likely to affect time, safety, or cost. If the job involves fragile, valuable, hazardous, heavy, oversized, or unusually awkward items, you must tell us before the booking is confirmed. We may refuse or withdraw a booking if the work is unsafe, illegal, unsuitable, or beyond the limits of the vehicle, equipment, or personnel available. If we agree to the work, the booking will normally be confirmed by message, email, or other written means.

Booking dates and times are provided on a best-efforts basis and may be affected by traffic, access problems, previous jobs overrunning, or events outside our reasonable control. We will aim to attend within the agreed time window, but time is not of the essence unless expressly confirmed in writing. You must ensure that someone authorised to give instructions is present at the collection point or is otherwise available to deal with any issue that arises. If no one is available, we may leave, reschedule, or proceed at our discretion where safe and practical to do so, and additional charges may apply.

It is your responsibility to ensure that the collection and delivery locations are accessible for the vehicle and safe for loading and unloading. You should arrange any necessary permits, parking permissions, security access, lift reservations, or building approvals in advance. If we are delayed, prevented from parking, or required to wait because access is not ready, we may charge for waiting time, aborted attendance, or additional labour. If the job cannot be completed due to lack of access or incorrect information, the booking may still be charged in part or in full.

You must also ensure that items are properly packed and secured unless packing has been expressly included in the agreed service. We may refuse to move items that are insufficiently protected, leaking, broken, unstable, or likely to damage other property. Where we assist with loading, stacking, carrying, or unloading, you accept that items may need to be handled in a practical rather than perfect sequence, and that some disassembly or reassembly may be necessary only if specifically agreed.

Payments

Unless otherwise agreed, payment is due on completion of the service or at the time stated in the quotation or booking confirmation. We may request a deposit or upfront payment to secure a date, especially for larger jobs, same-day work, long-distance moves, or clearance services. Any deposit paid is applied against the final invoice unless stated otherwise. All prices are subject to the terms agreed at booking, and any additional time, extra mileage, waiting, parking charges, congestion charges, tolls, disposal fees, or supplemental labour may be added where applicable.

Payment may be required by bank transfer, card payment, cash, or any other method we specify. If we issue an invoice, payment must be made within the stated period. If payment is not made on time, we may charge reasonable interest and recovery costs to the extent permitted by law. We also reserve the right to suspend future services until all outstanding sums are paid in full. If a payment is reversed, disputed without reasonable cause, or subject to an unsuccessful chargeback, you remain liable for the full amount and any associated costs.

Fees and estimates are based on the facts known at the time of quoting. If the job takes longer than expected because of traffic, access issues, additional items, poor packing, or instruction changes made by you, further charges may apply. We will normally communicate material changes where reasonably possible before continuing. Any discount, promotion, or special rate is valid only for the specific booking and may be withdrawn if the terms of that offer are not met.

Cancellations and Changes

You may cancel or reschedule a booking by giving us notice as early as possible. If you cancel with sufficient notice, we may offer a refund of any deposit after deducting genuine administrative or preparatory costs, where permitted. If you cancel close to the booking time, fail to provide access, or are not ready for the job to begin, cancellation charges may apply and any deposit may be retained in full or in part. The closer the cancellation is to the scheduled time, the more likely it is that a charge will be applied to reflect lost availability and incurred costs.

If you wish to change the date, time, collection point, delivery point, item list, or service scope, we will try to accommodate the change, but we are not obliged to do so. Changes may affect the price, timing, staffing, and suitability of the vehicle. If the revised job is materially different from the original booking, we may treat it as a new booking. We are not responsible for missed deadlines or third-party arrangements affected by changes you request after confirmation.

We may cancel or postpone a booking if circumstances make it unsafe, unlawful, impractical, or impossible to proceed. This includes severe weather, vehicle breakdown, staff illness, road closures, access restrictions, or suspected illegal activity. If we cancel and the reason is within our reasonable control, we will either rebook or refund sums paid for the undelivered portion of the service. If cancellation results from your breach of these terms, misleading information, unsafe conditions, or failure to cooperate, you may still be charged for costs already incurred.

Liability and Property Care

We will take reasonable care while carrying out the service, but you acknowledge that removals and transport work carry inherent risks. Unless caused by our negligence, we are not liable for pre-existing damage, hidden defects, inadequate packing, fragile materials, or items that are inherently unstable or unsuitable for transport. You should remove or secure loose parts, drain liquids where appropriate, and protect surfaces and pathways as needed. Where items are packed by you, you accept responsibility for the suitability of that packing unless we expressly agreed to pack them ourselves.

Our liability for loss or damage arising from our negligence is limited to the reasonable repair or replacement value of the affected item, taking into account age, condition, and depreciation, subject always to any applicable legal limits. We do not exclude or limit liability where doing so would be unlawful, including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. We are not liable for indirect losses, loss of profit, loss of opportunity, business interruption, or consequential losses not reasonably foreseeable at the time of booking.

If you believe damage or loss has occurred, you must notify us as soon as reasonably possible and in any event within a reasonable time after completion of the service. You should preserve the item and, where relevant, provide photographs, receipts, or other evidence to support the claim. We may inspect the item before any repair, replacement, or settlement is considered. Failure to notify us promptly may make it harder to investigate the issue and may affect any claim.

Customer Responsibilities

You are responsible for ensuring that the items to be moved belong to you or that you have permission from the owner to arrange the service. You must not ask us to move anything that is illegal to transport, possess, dispose of, or deliver. You must also tell us if any item contains batteries, fuel, gas, chemicals, sharp components, or other materials requiring special handling. We may decline to transport certain items if they present a risk to health, safety, or the vehicle.

You must keep children, pets, and bystanders clear of the work area where reasonably practicable. You should also ensure that valuables, documents, cash, jewellery, and irreplaceable personal items are removed before the service starts unless they are specifically included in the job. We are not responsible for items left unattended in vehicles, buildings, or public areas unless loss results directly from our proven negligence.

If you provide instructions to us or our staff, you agree that those instructions are accurate and authorised. We may rely on instructions given by you, your representative, or another person apparently acting on your behalf. If there is a dispute over authority, we may pause work until the matter is clarified. Any delay caused by such clarification may be chargeable if it affects the agreed schedule.

Waste Regulations and Disposal Services

Where the service includes waste removal, clearance, or disposal, both parties must comply with applicable UK waste legislation and regulations. You must describe waste accurately and must not include prohibited, hazardous, or unidentified materials unless we have agreed in advance that we can lawfully handle them. We may ask questions about the source, type, and composition of waste, and we may refuse any load that appears unsuitable, contaminated, or incorrectly described.

For waste services, you acknowledge that some materials may require specialist handling, separate collection, or disposal at approved facilities. Additional charges may apply for items that require sorting, treatment, transfer notes, restricted access, or disposal fees. We reserve the right to charge for time spent on-site if a load must be separated, reloaded, or refused because it is mixed with prohibited materials. You remain responsible for any false declaration or misdescription of waste supplied by you.

We may act as the carrier and, where applicable, arrange lawful disposal using authorised facilities or licensed third parties. If required by law, we may provide or retain records relating to waste transfer, collection, and disposal. You must cooperate with any lawful request for information that is necessary to complete the work in compliance with waste regulations. Any attempt to dispose of restricted waste without prior agreement may result in immediate cancellation and additional charges.

Health, Safety, and Access

We may stop work if we reasonably consider that continuing would create a risk to health, safety, property, or the vehicle. This includes unsafe stairways, overloaded lifts, structural concerns, exposed wiring, aggressive behaviour, or the presence of hazardous substances. We may use our judgment in deciding how to lift, carry, load, and secure items, and you must not instruct us to perform work in a way that we consider unsafe. Any delay caused by unsafe conditions may be treated as waiting time or an aborted attendance.

You must ensure that the area is reasonably clear for safe access and that any known risks are disclosed before work begins. If the premises have restricted hours, building rules, security procedures, or site-specific conditions, you must tell us in advance. We are not responsible for failing to meet a time constraint caused by hidden access issues or undisclosed site rules. If manual handling is likely to be difficult, the work may require extra labour or alternative arrangements, which may alter the price.

We will not be responsible for damage caused by moving items through tight spaces where you instructed us to proceed despite obvious difficulty, provided we took reasonable care. In such cases, you accept that scratches, scuffs, or minor marks can occur even where reasonable care is used. We always aim to work carefully and efficiently, but the nature of removals means that some risk cannot be eliminated entirely.

General Terms

These terms form the entire agreement between you and us in relation to the booking, unless we agree otherwise in writing. If any term is varied, the remaining terms continue unchanged. No delay or failure by us to enforce any right shall be treated as a waiver of that right. You may not transfer your rights or obligations under these terms without our written consent. We may assign or subcontract part of the service where reasonably necessary, while remaining responsible for the service as agreed.

Force majeure means any event beyond our reasonable control that prevents or delays performance, including extreme weather, accidents, strikes, civil disruption, fire, flood, or government action. If such an event occurs, our obligations may be suspended for the duration of the event and for a reasonable recovery period thereafter. We will try to minimise disruption and resume the service where practical.

Any notices under these terms may be given by written communication, including message or email, where appropriate. You should keep copies of your booking confirmation, quotation, and any amendments for reference. If any dispute arises, both parties should act reasonably and attempt to resolve the matter promptly and in good faith before pursuing formal proceedings.

Governing Law

These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the law of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. If you are entering into the contract as a consumer, you may also have rights to bring proceedings in another part of the UK where required by law.

By booking Man And Van Pinner, you confirm that you have read, understood, and accepted these Terms and Conditions. If you do not agree with any part of them, you should not proceed with a booking. We may update these terms from time to time, and the version in force at the time of your booking will apply unless a different version is expressly agreed.