Terms and Conditions for Man And Van Pinner

These Terms and Conditions set out the basis on which Man And Van Pinner provides moving, transport, clearance, and related service work to customers in the UK. By making a booking, confirming a quotation, or allowing a job to proceed, you agree to these terms. They are designed to create a clear understanding of how the man and van service operates, what we require from customers, and how matters such as payment, cancellations, and liability are handled. Please read this document carefully before placing a booking.

Throughout these terms, references to “we”, “us” and “our” mean the service provider operating under the name Man And Van Pinner. References to “you” and “your” mean the customer or any person acting on the customer’s behalf. These terms apply to domestic and commercial work, including removals, collection and delivery, item transport, and other agreed man and van services. Any variation must be agreed in writing or by clear written confirmation from us.

If there is any conflict between these terms and any informal statement made before the booking, the written booking confirmation, quotation, or amended agreement will normally take priority, provided it has been accepted by both parties. Nothing in these terms limits your statutory rights under UK law. We may update these terms from time to time, and the version in force at the time of booking will apply unless a later written variation has been agreed.

1. Booking process

A booking is made when you accept our quotation and provide the details we reasonably request to confirm the service. This may include the collection and delivery addresses, access information, parking restrictions, item descriptions, floor levels, timing preferences, and any special handling requirements. We rely on the accuracy of the information provided. If the information is incomplete or materially incorrect, the price, timetable, or vehicle allocation may need to be adjusted.

We may offer an estimate or a fixed price depending on the type of work, distance, time required, loading conditions, and the volume or weight of items. A quote is usually based on the information available at the time. If the actual job differs from the description supplied, for example where there are additional items, difficult access, delays, or extra labour, we reserve the right to revise the price reasonably. Any significant change will be explained before extra charges are applied.

2. Service scope and customer duties

The scope of the work will be limited to the services agreed in the booking. Unless expressly included, we do not provide packing materials, dismantling, reassembly, specialist lifting, storage, or disposal services. If such tasks are requested during the job, we may agree to provide them if safe and practical, subject to extra charges. You are responsible for ensuring that items are suitably packed and ready for transit unless packing was specifically included in the agreement.

You must ensure that all goods handed to us are legal to transport and do not include prohibited or unsafe items. You must tell us in advance if any item is fragile, unusually heavy, valuable, hazardous, awkward in shape, or likely to need special care. The more complete the information, the better we can plan the man and van hire service safely and efficiently. We may refuse to carry items that we consider unsafe, unlawful, or unsuitable for transport.

You must also ensure that access to the collection and delivery points is available at the agreed times. If parking, loading bays, permits, lifts, gates, or access codes are needed, you are responsible for arranging them unless we have expressly agreed otherwise. Delays caused by missing access arrangements may be charged as waiting time or may affect the completion of the job.

3. Payments and charges

Payment terms will be confirmed at booking. Depending on the nature of the job, we may require a deposit, advance payment, payment on completion, or payment by invoice. Where a deposit is requested, the booking is not secured until the deposit has been received. Unless stated otherwise, all prices are quoted in pounds sterling and may be subject to VAT if applicable. Payment must be made in full by the agreed method and within the agreed timeframe.

If payment is not received when due, we may suspend or cancel the service, charge reasonable administrative costs, and recover any lawful interest or collection costs permitted under UK law. Where the job extends beyond the original estimate because of additional waiting, extra journeys, or further labour requested by you, those charges may be added to the final invoice. We reserve the right to withhold delivery of goods until outstanding sums have been paid in full, where lawful to do so.

Any cash, bank transfer, card payment, or other payment method accepted will be specified in the booking confirmation or invoice. You are responsible for ensuring that funds are available and that payment details are entered correctly. We are not responsible for delays caused by banking systems, card providers, or third-party payment services, although we will act reasonably to resolve any genuine payment issue.

4. Cancellations and changes

You may request a cancellation or amendment by notifying us as soon as possible. Because we often allocate time, labour, and vehicle resources in advance, cancellation charges may apply. If you cancel at short notice, we may retain the deposit or charge a proportion of the agreed price to reflect our losses and unrecoverable costs. The exact charge depends on how much notice is given, whether we have already incurred expenses, and whether the time slot could reasonably be reallocated.

If you wish to change the date, time, address, or scope of the service, we will try to accommodate the request, but changes are subject to availability. A significant change may require a revised quotation. We may cancel or reschedule a booking if we are unable to carry out the work safely, if weather or traffic conditions make the service impractical, if there is a material breach of these terms, or if events beyond our reasonable control prevent us from attending.

If we cancel a booking for reasons within our control and no alternative date is accepted by you, any deposit already paid for the cancelled service will normally be refunded. We are not responsible for any indirect loss caused by a cancellation or rearrangement, such as missed appointments, loss of earnings, or inconvenience, except where liability cannot legally be excluded.

5. Liability, damage, and risk

We will use reasonable care and skill in providing the man and van services. However, our liability is limited to what is fair and lawful under UK law. We are not liable for loss or damage caused by matters outside our control, including but not limited to poor packing by the customer, inherent weakness in items, unavoidable delays, defects in access points, or misinformation supplied by the customer. Items that are not properly packed, protected, or labelled are carried at your risk unless we have agreed in writing to pack or handle them otherwise.

You should remove or secure all personal data, cash, jewellery, confidential documents, and small valuables before collection. We do not accept responsibility for loss of such items unless they were specifically declared, accepted in writing, and handled under agreed conditions. Where we are found legally responsible for direct loss or damage, our liability will generally be limited to the lower of the actual repair or replacement cost and the value of the item concerned, subject to any applicable legal limits and any insurance terms that may apply.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under English law. If damage is alleged, you must notify us within a reasonable time and provide evidence such as photographs, item details, and any relevant supporting documents. Failure to report promptly may affect our ability to investigate the matter.

6. Waste, disposal, and environmental compliance

If the booking includes clearance, disposal, or removal of waste, both parties must comply with UK waste regulations. We will only remove waste that has been clearly described and agreed in advance. You must not ask us to transport or dispose of hazardous materials, clinical waste, chemicals, asbestos, pressurised containers, illegal substances, or other controlled items unless we have expressly confirmed that we are licensed and able to deal with them lawfully.

Where waste is collected, you must provide accurate information about its nature and source. Under UK rules, waste duty of care obligations apply and it is important that waste is transferred only to appropriate facilities. We may request supporting information to demonstrate that the waste is lawful to remove. If we reasonably believe a load may contain prohibited or misdescribed material, we may refuse the job or stop work until the issue is resolved.

Any items identified as waste remain your responsibility until they are lawfully transferred and accepted in accordance with the agreed service. If you instruct us to dispose of household or commercial waste, you confirm that you have the authority to do so and that the waste is not subject to third-party ownership, leasing, or special handling requirements. Additional fees may apply where waste requires segregation, special loading, or disposal at a licensed facility.

7. Delays, access problems, and unsafe conditions

We aim to attend within the agreed time window, but times are estimates unless specifically guaranteed in writing. Traffic, breakdowns, weather, restricted access, loading delays, and site conditions may affect arrival or completion times. We will act reasonably to minimise disruption, but we are not responsible for minor delays that are outside our control. If a delay is caused by your actions or by access issues at the property, additional waiting or return-trip charges may apply.

We may refuse to carry out part or all of the service if conditions are unsafe, unlawful, or unsuitable. This includes unsafe stairways, broken lifts, excessive load weight, exposed hazards, aggressive behaviour, or any situation that could put people or property at risk. If work has to stop for safety reasons, you may still be charged for time already spent and any unavoidable costs already incurred.

Where a job cannot be completed because of factors at the property or because you are not available to provide access or instructions, we may treat the booking as completed to the extent possible and invoice for the work done. Any further attempt to finish the job may require a new booking or an additional charge.

8. Customer property and preparation

You are responsible for ensuring that buildings, floors, lifts, entrances, and adjoining areas are protected where necessary before the service begins. If protective covers, floor runners, or additional assistance are needed, please tell us in advance. We will take reasonable care when moving items, but we cannot be responsible for pre-existing wear, fragile fixtures, loose fittings, or damage caused by unsuitable access conditions that were not disclosed.

All drawers, cupboards, appliances, and moveable parts should be emptied or secured unless we have agreed to pack or prepare them. Large furniture may need to be dismantled to pass through doorways or stairways. If a particular item cannot be moved safely in its assembled state, we may decline to move it unless you authorise dismantling at your risk and expense. You should check that electrical items are disconnected and ready before loading.

9. Complaints and dispute handling

If you have a concern about the service, you should raise it promptly so that we can investigate while the facts are fresh. We may ask for photographs, a written description, or other evidence. We will review any issue fairly and in good faith, with a view to resolving the matter without unnecessary delay. Where a remedy is appropriate, it may take the form of a repair contribution, partial refund, or other reasonable solution, depending on the circumstances.

Both parties agree to act reasonably and to try to resolve disputes informally first. If a dispute cannot be settled informally, the matter may be dealt with through the courts of England and Wales, subject to the governing law clause below. If any part of these terms is found unenforceable, the remaining provisions will continue in full force so far as the law allows.

10. Governing law

These terms, and any dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise. This applies whether the service is a one-off collection, a planned removal, or any other man and van arrangement supplied under these terms.

By booking with Man And Van Pinner, you confirm that you have read, understood, and accepted these Terms and Conditions. You also confirm that any person acting on your behalf is authorised to do so and that you will ensure their instructions are consistent with the booking details supplied. These terms are intended to be fair, practical, and consistent with the normal standards expected from a professional man and van company operating in the UK.